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The New Coconut Oil

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The New Coconut Oil

Unless you live on a deserted island in the middle of the Pacific, you would have heard that coconut oil has reigned as the resident cure-all for about two years now. We must be due for the new wonder non-drug soon. Enter hemp oil.

There is hemp seed oil and there is hemp oil. Before you confuse either one with that stuff the hippies did in college, let’s clarify. Hemp oil has traditionally been known as the oil obtained from marijuana’s less intoxicating cousin, industrial hemp. It is made by shelling hemp seeds and then cold pressing them and extracting the oil—similar to how olive oil is made—which is bottled and sold in your store. It is also called, and some now say should only be called, hemp seed oil. Why?

Unlike regular hemp oil, which is derived from seeds, CBD oil comes from the flowers, leaves and stalks of hemp. Proponents of CBD oil, which is currently undergoing numerous research studies for its medicinal properties, praise it for the reported benefits commonly attributed to the cannabinol (medical constituent of marijuana) it contains. Cannabinol (CBN) and CBD are growing as prescribed treatments for glaucoma, multiple sclerosis, epileptic/cerebral disorders, nausea, and digestive upsets, pain and inflammation. It is also being investigated for supposed anti-cancer activity.

Most importantly, CBD oil does not contain tetrahydrocannabinol (THC), the hallucinogenic component of hemp/marijuana. CBD, also known as cannabidiol, is just one of 60 compounds found in cannabis, with it and THC being in the highest concentrations and most studied. Currently, licensed medical marijuana growers and researchers are focusing more on plants that bear more CBD and almost zero THC, the hallucinogenic.

Retail Council Supports GMO Produce

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Retail Council Supports GMO Produce

There may be a great difference in the way distribution of GMO foods will be handled in Canada than in the United States. The Retail Council of Canada, the self-proclaimed “voice of retail” which is an advocacy association for the country’s primary grocery retailers Loblaw, Sobeys, Metro, among others, recently proclaimed to the media, “We have confidence in the regulatory process and CFIA (the Canadian Food Inspection Agency) to ensure that (genetically engineered foods) are safe for consumption and only products that are safe for consumption are approved.”

On the subject of GMO labelling, a spokesman for the Council, David Wilkes, Senior Vice President, Government Relations and Grocery Division states, “There is no requirement for labelling at this point in time, so the government does not indicate that (genetically engineered foods) would be labelled.”

Compare this with recent reports from the U.S. that due to changing GMO labelling laws in the state of Vermont, several large manufacturers will change the labelling for the entire country, not just one state. Companies such as Campbell Soup Co., General Mills Inc., Kellogg Co., and Mars Inc., say their labelling changes will take place nationally.

Whatever their reasons, these large corporations show good ethics for going above and beyond the law by listing GMO ingredients on their products. If that’s what it takes to get companies to comply with informing the buying public when and if they will be consuming genetically engineered foods, then perhaps it’s time to voice concerns more loudly to government to change food labelling laws.

How Diverse are Canada’s Natural Health Retail Markets?

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How Diverse are Canada’s Natural Health Retail Markets?

Every city, metropolitan area and small town now has natural food stores yet the similarities may not move beyond this point. Just as every city has its charm, every store may have a distinctly different “feel” or appeal to the public.

Health food consumers in Vancouver may be very surprised by the mix of independent health retailers when visiting Toronto. Halifax residents may be thrilled by the variety of health foods and products they can buy when touring Calgary. It’s normal for us to expect to find our favourite brands and foods across the country, but diversity and our multicultural society is what makes Canada a unique marketplace for natural foods.

If you’re lucky enough to travel across Canada and visit each locale’s independent natural food stores, you may find similarities within the stores in the area, and why not? They are all serving the same local customers primarily whose tastes are very particular for that market.

Treasures, along with price differences, are sure to be found. A Kombucha Mocha Chai Latte may be ten dollars a cup in one place, seven dollars in the next province and non-existent in the eastern part of the country.

Canada has a huge diversity of natural food and supplement stores with smells, sounds, tastes and flavours of all kinds. When taking a vacation in any part of your country, be sure to drop by the local independent health retailers. You’re very likely to find a merchandising idea to borrow from a peer or discover a tasty and hot-selling new product that you know your clientele would love.

Violence in Retail: Are you prepared?

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Violence in Retail: Are you prepared?

A recent rash of shootings in Canadian and U.S. retail stores, and stabbings and other violence in Toronto shopping malls have forced some retailers to think about increased security in their stores. Violence in the workplace is something none of us want to deal with but are you and your staff prepared? Do you have a response plan in place?

Media reports of violence committed during robberies on store owners and staff can be frightening. What would you do if one of your employees physically assaulted a customer—or the reverse?

Most states and provinces will legislate workplace violence through their Occupational Health and Safety Regulations, so if you haven’t already, contact your local office to ensure you’re complying with the law and train your staff.

Providing written company policies and procedures to govern professional behaviour between staff and which outline consequences for misbehaviour should ensure your employees are respectful of one another. It goes without saying that your own behaviour should only be professional and respectful as well so that you lead by example. Professional courtesy and behaviour towards all would help avoid unpleasant emotional outbursts which may lead some people to violence against their peers.

If you know your store has high-stress hours, days or seasons, then consider that your staff may need more of a helping hand at those times. One lone employee would be hard-pressed to prevent shoplifting while ringing in purchases.

If you haven’t already, consider installing high-definition security cameras and advertise you have them to prevent your store from being targeted for robbery or shoplifting.

If your store is located in a large metro city or area more prone to lawbreakers, there are security firms available that can teach you and your staff a survivalist mindset. They could also help you create a loss and injury prevention plan that could protect you, customers and employees if an incident occurred.

Every retail store has unique challenges to ensure employee and customer safety as well as loss prevention. Do you have practical solutions in place to help ensure your staff is more prepared for a crisis?

WorkSafeBC Proposing Stricter Legislation for Steel Shelving

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WorkSafeBC Proposing Stricter Legislation for Steel Shelving

Retailers in British Columbia may be impacted by proposed amendments to the Occupational Health and Safety Regulation being pursued by WorkSafeBC in regard to “storage racks.”

The proposed amendments would force warehouses and retailers to ensure worker safety through the inclusion of new requirements covering the design, construction, installation, maintenance and modifications of steel shelving. The amendments detail that regular inspections should also occur and that “the employer must ensure that a qualified person, in accordance with the instructions of the manufacturer or a professional engineer, regularly inspects the storage rack for wear, corrosion, damage, missing or incompatible parts, or signs of fatigue at intervals that will prevent the development of unsafe working conditions.”

The amendments are designed to ensure employee safety yet some retailers may find these new regulations extraneous and costly. The Retail Council of Canada is responding to the proposal on behalf of retailers as it identifies a few key areas that are unclear, such as who is qualified for these inspections and how much this affects existing fixtures already supplied to retailers.

Big celebration for the Integrative Health Institute

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Yesterday, the Integrative Health Institute, located in downtown Toronto, celebrated eight years in business. Dr. Erin Wiley, one of the clinic’s founders, believes their success comes down to building a positive relationship with their patients and making them feel empowered by exploring their health.

 

“We really believe in quality relationships with our practitioners and the desire to work together is key, otherwise, integrative medicine doesn’t really work,” she adds.

 

There were about 60 people in attendance. They enjoyed customized skin therapy mini treatments, kombucha bar, green smoothies and conversation opportunities with the clinic’s team and other community health leaders.

2016 Manual Therapy Conference to take place in B.C.

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The Registered Massage Therapists’ Association of B.C. invites you to the Manual Therapy Conference, “An Interdisciplinary Approach to the Science and Practice”, that will take place through April 16-18 at the Anvil Centre in New Westminster, B.C. The conference program is developed for those interested in learning more about various manual therapies and latest industry developments from international speakers and presenters.

 

Organizers expect about 400 healthcare professionals to attend the event—mainly those working in the manual disciplines. The presentations include “A Process Approach in Manual Therapy: Beyond the Structural Approach” by Dr. Eyal Lederman, DO, PhD, London, England; “Importance of Assessment and Treatment of Complex Pelvic Pain Disorders in Women and Men” By Sandra Hilton, PT, DPT, MS, Chicago, Illinois; “Working with Trauma and PTSD Affected Patients in the Clinical Environment” by Dr. Ravensara S. Travillian, PhD, NA-C, LMP, Seattle, Washington and “Research can Change Your Approach to Assessment and Treatment and Assist Your Evolution as a Health Care Professional” by Walt Fritz, PT, Buffalo, New York.

 

 

Catching Rainbows: Rainbow Foods Focuses on Business Growth

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Catching Rainbows: Rainbow Foods Focuses on Business Growth

Rainbow Foods moves beyond day-to-day operations to grow business

At a Glance
Name: Rainbow Foods
Owners: Mischa and Sarah Kaplan
Location: Ottawa, Ontario
Staff: 63
First Store size: 8,000 sq. ft.
Second Store size: 2,000 sq. ft.
Website: rainbowfoods.ca

Top Selling Products
Food: Live Organic Kale Chips, Only Oats clean grains, Manitoba Harvest hemp products
Vitamins/Supplements: MegaFood whole food supplements, Natural Factors Whole Earth and Sea, Botanica Omegalicious fish oils
Personal Care: Aromatherapy/essential oils, local and natural hand soap
Miscellaneous: Eco-house wares, bamboo kitchenware

Rainbow Foods has seen steady growth in the past three years. The Ottawa-based retailer became a second-generation business when Mischa Kaplan and his wife Sarah took over operations in 2012. Since then, business has boomed and Rainbow Foods is now one of the largest independent retailers of natural products in Ontario.

The original Rainbow Foods was founded in 1978 by Mischa’s parents, Michael and Janet Kaplan. The couple commenced operations using rustic bins and a small selection of herbs and vitamins. Now, Rainbow Foods sells over 25,000 separate products—groceries, supplements and other items—and is considered an Ottawa landmark for health enthusiasts.

Mischa and Sarah respected the years of service Mischa’s parents put into Rainbow Foods, but the couple also saw the potential in growing the company as well. “I’d grown up in the business, so I knew it fairly inside and out,” says Mischa. My parents had always been fairly content to work on the floor, really focus on building that customer base, and sort of manage the business themselves.”

THE GROWTH STRATEGY
The couple implemented a growth strategy to take Rainbow Foods to the next level. First, the couple took steps to separate themselves from the day-to-day management of the business in order to focus on growth. Since taking over operations, the Kaplans have opened a second Ottawa location in the spring of 2014 at the Greenbank Hunt Club Centre—with a third undisclosed Ottawa location on the way.

Kaplan reiterates this decision was not to make customers second. “We are very conscious about maintaining a connection with our customers,” says Kaplan. “However, Sarah and I stepped away from the day-to-day operations to spend more time on business development. Opening the second store was a lot of work and opening a third location wouldn’t be possible if we had to be on the floor full time.”

COSTS & EMPLOYEES
Another step in the Kaplan’s growth strategy was tightening up costs and bringing expenses under control. “I always thought, watching my parents operate Rainbow Foods, that unless the company is profitable, there’s not much point in being in business because it’s just so much stress and so much work.”

Employee satisfaction is an important element to Kaplan’s growth strategy.
“We’ve made some pretty big changes to how we train and retain staff. For example, we offer a universal and very comprehensive benefits plan,” says Kaplan. “We try to keep employee engagement really high by involving employees in most of the major decisions we make.”

ADMINISTRATION
In addition to opening new locations and building employee satisfaction, the couple has spent a lot of time beefing up corporate headquarters. “The goal is to grow the business,” says Kaplan. “So, we pushed both operations and administrative responsibilities onto other people [a full-time financial controller and human resources manager] who can bring professional competencies into our business to help build Rainbow Foods.”

At the moment, the Kaplans are only focusing on growth in the Ottawa market and not other places such as the Greater Toronto Area.
“We’ve thought about moving into a new market,” says Kaplan. “Right now, it’s just a question of what market would serve us best. The GTA would probably not be somewhere we would jump into anytime soon, but there are a lot of other markets in our general area, Southeastern Ontario, that I think are still fairly open as far as natural retailers go.”

THE DIGITAL AGE
Many natural health retailers are offering an extensive inventory to customers on the Internet. The Kaplans, on the other hand, opted out of selling their products online in favour of perfecting the in-store experience for their customers.
“We actively chose not to pursue e-commerce because we didn’t think that we could create value with it for Rainbow Foods,” says Kaplan. “It’s something that’s being accomplished in bigger and better ways by other retailers, and we decided to let them have that space.”

Kaplan says the decision has not majorly impacted in-store sales. “I think there’s always going to be a large segment of the market that wants to come and speak to people in person and to make those purchases,” says Kaplan. “I think our supplement sales, if anything, will see a bit of a slide because of the e-commerce, but I think from the food perspective, I don’t see much of a threat.”

GUIDING PRINCIPLES
Similar to any natural health retailer—or any business for that matter—growth is not without its challenges. Poor reputation of some retailers, despite the natural health industry’s trip into the mainstream, has become a problem.

“There’s a lot more recognition for our industry, but that comes with a lot more questionable practices on the part of some food manufacturers and some food retailers,” says Kaplan.

The Kaplans use a set of guiding principles, which are used to identify Rainbow Foods as an honest retailer who provides the very best product to customers.

HURTING LOONIE
Retailers in every industry have been affected by the weakened loonie. Kaplan says that Rainbow Foods has seen very little impact on their business. “Aside from just having to readjust a lot of our prices in the last six months, I can’t say it’s had a huge effect,” says Kaplan. “Most of our consumers now are used to food price fluctuations—it happens at Rainbow Foods and other grocery stores as well.”

FINDING A BALANCE
Kaplan says that the secret to his success is finding a balance between watching the bottom line and making customers happy.
“I think we’ve done a good job of maintaining that balance,” he says. “We haven’t lost all the great things my parents brought to the business, and all the things they did in terms of customer engagement, but we’ve managed to keep that and operate a more profitable business—a business that has more money to implement programs such as health benefits for employees.”

“There is a positive side that I always keep in mind,” continues Kaplan. “The profits aren’t for Sarah and I to take home at night, they’re for keeping our business competitive.”

BUSINESS MATTERS
How Kaplans approach profit per-square-foot and succession planning

PROFIT PER-SQUARE FOOT
“We could probably be better in this area. We do look very closely at profit per-square-foot in both our stores, but it’s more about tracking this metric as a general indicator of the business’s health, rather than as a tool for allocating floor display. We certainly do consider how much floor space we’ll give to certain categories (depending on gross profit, sales volume, among others), but we don’t have this down to an exact science. Our method of determining floor display is a combination of looking at the profit-per-square foot in addition to a number of other factors (general store promotions, new products and making space for local products).”

SUCCESSION PLANNING
“Since we’ve only been running the business since 2012, we are still, to a certain extent, in the process of a succession plan with my parents. We haven’t yet put anything into place in the event that anything happens to Sarah or myself, but since we both own and operate the company, a challenge would only be if we needed to replace both of us at the same time. We do have succession plans in place for many of our key employees, which I think is crucial. For instance, our financial controller is currently in the process of retiring, and he will be replaced by our senior bookkeeper who is in the process of completing her accounting designation.”

BY PHILL FELTHAM
photography by JESSICA DEEKS

Health Minister to Comply with Marijuana Judgment

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Health Minister to Comply with Marijuana Judgment

Perhaps because of the statutory holidays this past weekend you may have missed a statement issued by Health Minister of Canada Jane Philpott.

“Following a careful review of the Federal Court’s decision in the matter of Allard v. Canada, the Government of Canada has decided not to appeal the decision. In the coming months, the Marihuana for Medical Purposes Regulations (MMPR) will be amended to give effect to the Court’s judgement. The Government’s intention is to have completed the amendment process by August 24, 2016, which is the timeframe set by the judgement.”

Does this mean Canadians may legally “light up” come September? Not likely. But it is a clear message that amending the current MMPR will not be delayed either and that we will see a substantial increase of medical use of marijuana in the near future. Although the statement also reminded those authorized to obtain marijuana for medical use to do so only through currently licensed suppliers, it’s still unclear how increased regulation may affect natural food, grocery and pharmaceutical retailers.

Philpott’s statement continued to outline some next steps.

“At the same time, our government will be moving forward with the legalization, strict regulation and restriction of access to marijuana. In the near future, a Task Force will be established that will consult broadly with experts in public health, substance abuse and law enforcement in order to examine and report on all of the issues related to legalization.”

1950’s Style Home Delivery Returns

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1950’s Style Home Delivery Returns

Over sixty years ago, most homes had dairy products delivered fresh daily or weekly, along with baked goods and other food items. Back then, mom often had a standing order or would choose her food staples directly from the milkman or baker at the door. This week, the Toronto Sun reported that home delivery is making a comeback, but since mom is probably out at work, she or dad can now order from their phone app.

InstaBuggy, a web-based grocery home delivery service launched last spring in Toronto, has now partnered with independent gourmet food retailer Summerhill Market and will service the entire GTA. Other grocer partners such as independent organic and natural food stores and even Sobey’s Freshco will continue their partnerships as well. Co-founder of InstaBuggy, Julian Gleizer, promises the company will deliver your groceries within one hour with a possibility to combine offerings from several retailers in one delivery.”

Users of the service can order online or with a smartphone app that connects directly to partner stores and InstaBuggy offers over 10,000 SKUs. Packers are trained to squeeze and feel fruits and vegetables to ensure you get the best produce and will deliver at an appointed time for free for large orders, or for a small fee on orders below eighty dollars. Plans are in the works for InstaBuggy to expand to Ottawa and Montreal and to eventually be national.