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iHerb Announces New Chief Financial Officer

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Roxanne joined iHerb in 2015 and has been serving as the company’s Vice President, Corporate Controller, leading iHerb’s accounting, finance, business intelligence, fraud, and tax teams.

“I am thrilled to continue my iHerb service in this expanded role,” says Roxanne Agnew. “iHerb is positioned for growth and continued success, and I will use my skills and experiences to maximize our future results through the achievement of our goals.”

Roxanne has more than 35 years of experience in finance and accounting roles, including overseeing financial, planning & analysis, and internal audit functions at women’s luxury clothing retailer St. John Knits and overseeing SOX compliance and SEC reporting at agribusiness giant Land O’ Lakes/Moark Egg Division.

“With Roxanne in this new role, deploying her deep expertise, iHerb will further improve our financial discipline in order to sustain our strong growth, while continuing to keep the agile, entrepreneurial spirit iHerb has always maintained,” says iHerb President Emun Zabihi.

Source: www.prnewswire.com

Neighbourhood Pharmacy Association of Canada Appoints Rita Winn as New Vice-Chair

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The Neighbourhood Pharmacy Association of Canada (Neighbourhood Pharmacies) is pleased to announce the appointment of Rita Winn, Director, Lovell Drugs Limited, as the new Vice-Chair of the Association.

“I am honored to be named by the Board as Neighbourhood Pharmacies’ Vice-Chair. I look forward to continuing to support the Association through its 3-Year Strategic Plan as we work towards enhancing the delivery of care to Canadians through pharmacy,” said Rita Winn.

Prior to her present role as Director, Rita had been the General Manager and COO of Lovell Drugs Limited for the past 22 years. Her responsibilities included leading the direction of the organization’s operations as well as the short- and long-term strategy and vision of Lovell Drugs Ltd. Rita’s role included leading the management team to develop and implement operational plans, pharmacy marketing, creation of company culture, and human resources. Prior to joining Lovell Drugs, Rita enjoyed a 20-year career with Big V Pharmacies Co. Ltd. as Store Manager as well as Director of Operations.

Rita’s term as Vice-Chair will run for 1 year, ending at the Association’s Annual General Meeting in 2021.

“After many years of involvement in the Association’s work, I’m genuinely thrilled to welcome Rita to the role of Vice-Chair,” notes Karl Frank, Board Chair, Neighbourhood Pharmacies. “Rita’s expertise, strategic vision, and dedication to all aspects of pharmacy make her instrumental when promoting pharmacy’s critical role in public health and primary care – particularly at a time when convenient, accessible healthcare is so vital to Canadians.”

“On behalf of our Board of Directors and all our members and associates, I want to congratulate Rita on her appointment as Vice-Chair,” said Sandra Hanna, Chief Executive Officer, Neighbourhood Pharmacies. “Rita’s knowledge, advocacy, and leadership experience will ensure the pharmacy is recognized for its trusted role delivering high-quality care to patients within their own communities.”

source: www.newswire.ca

Aaron Skelton Joins CHFA as President and CEO

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As an experienced executive with a demonstrated history working within the industry for many years, you may already know Aaron from one of his previous roles or through his past work on various CHFA Advisory Committees.

After graduating from the University of Guelph with a Bachelor of Science Honours, in Nutrition and Nutraceutical Sciences, Aaron started his career at Loblaw Companies Ltd. During this time, he served in senior leadership roles across operations, merchandising, procurement, and retail concept design with a strong focus on the development of a revolutionary health and wellness concept, based on strategic partnerships with natural health and organic product companies.

After almost ten years with Loblaw, Aaron left to become the Co-Founder and COO of GreenSpace Brands.  GreenSpace Brands was one of Canada’s fastest-growing public companies (Profit 500:2019) and grew exponentially during his time there. As a passionate and visionary leader, Aaron enabled a team that grew the company to over 100 employees, overseeing operations, sales, marketing, business development, and innovation.

For the past year, Aaron has built his own consulting company, The Peloton Project, working with entrepreneurs and business leaders, within the industry, to help them accelerate their vision.  As a dynamic and strategic leader, Aaron has focused on helping small and medium-sized organizations identify and execute strategies that enable them to reach their full potential.

“I could not be more excited to be joining the team at CHFA as we continue to support the evolution of our industry.  I have dedicated my career to the Health Food industry through varying roles with larger retailers, small format development, and most recently, by playing a founding role in one of Canada’s fastest-growing start-ups.  The opportunity to give back to the industry that has given me so much, through such challenging times, is a true honor.”  Aaron Skelton

Aaron sees tremendous potential and opportunity for the future of CHFA during an unprecedented time of uncertainty.  With a history of developing engaged and successful teams, through the creation of strong and supportive organizational culture, Aaron is looking forward to onboarding with the staff and connecting with members to achieve the vision and mission of our association.

Neighbourhood pharmacies are critical for reopening of schools

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As Canada started the school year, access to COVID-19 testing and influenza immunization are top of mind for the health and wellness of students, teachers, and their families.

Neighbourhood pharmacies can provide access to asymptomatic COVID-19 testing in convenient locations with extended hours, separate from those experiencing symptoms or who have had known contact with the virus. Alberta is now offering asymptomatic COVID-19 testing in pharmacies, and Ontario is on the path to the same delivery.

“We urge all provinces to empower pharmacists to provide a point of care testing and specimen collection in partnership with laboratories to increase access,” says Sandra Hanna, pharmacist and CEO of the Neighbourhood Pharmacy Association of Canada. “To alleviate the strain on parts of the health system that are overloaded by COVID-19, it is critical to expanding the scope of practice for pharmacists across the country, so that we can provide the care our patients need when and where they need it most.”

The Neighbourhood Pharmacy Association of Canada also encourages all Canadians to get their influenza vaccine every year. With the potential of the second wave of COVID-19, it is particularly important to protect against co-circulating respiratory illnesses this fall.

With 11,000 pharmacies conveniently located in every neighbourhood across Canada, families can receive their annual influenza immunization at their local pharmacy. In recent years, community pharmacists provided over 3.2 million influenza vaccinations. Of all Canadians receiving a flu shot, 48% chose to receive it in their pharmacy.

Pharmacies are taking steps to ensure public health guidelines are followed, and physical distancing is maintained. The Neighbourhood Pharmacy Association of Canada recommends Canadians ask their pharmacist about their process, as many are planning to schedule appointments to ensure the utmost safety for Canadians seeking to get their flu shot.

The Neighbourhood Pharmacy Association of Canada represents Canada’s leading pharmacy organizations, including chain, banner, long-term care, speciality pharmacies, grocery chains, and mass merchandisers with pharmacies. Our focus is on improving the delivery of care. We advocate for pharmacies’ role in caring for Canadians, both behind and in front of the counter. We aim to advance healthcare for Canadians by leveraging close to 11,000 pharmacies conveniently located in communities throughout the country as integral points of patient care.

SOURCE Neighbourhood Pharmacy Association of Canada

Walmart Canada and Condor Properties Break Ground on Distribution Centre in Vaughan

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Marc Muzzo, Angelo De Gasperis, Founder and Principal of Condor Properties, Jessica Maggioni, Condor Properties, Maurizio Bevilacqua, Mayor, City of Vaughan, Doug Ford, Ontario Premier, Horacio Barbeito, Walmart Canada President and CEO, Wayne Emmerson, York Region Chairman and CEO, Stephen Lecce, Ontario Education Minister, Vic Fedeli, Ontario Minister of Economic Development, Job Creation and Trade and John Yakabuski, Ontario Minister of Natural Resources and Forestry.

On the heels of announcing a major $3.5 billion investment into all aspects of the business, Walmart’s new facility is a next-generation 550,000 square foot distribution centre located at 11110 Jane Street (Jane St. and Teston Road).

When the modern facility is operational in 2024, the site will handle ambient general merchandise and food products. More than 70 million cases of Canadians’ favourite products from more than 3,000 suppliers, including big brands to small businesses, will flow through this distribution centre annually – the highest volume of any Walmart facility in the country. The project is expected to create hundreds of construction jobs in Vaughan and benefit the local economy.

The new facility in Vaughan is in addition to a brand new 300,000 square foot distribution centre currently under construction in Surrey, British Columbia. Walmart is also renovating an existing distribution centre in Cornwall, Ontario.

The distribution centres are part of a suite of investments Walmart Canada is making to generate significant growth and to make the online and in-store shopping experience simpler, faster and more convenient for Walmart’s customers. The investment over the next five years will lead to the use of advanced technologies working alongside associates in a state-of-the-art facility to move products as quickly as possible.

 

“This is a very exciting time for Walmart Canada and our customers across the country.

Horacio Barbeito, President and CEO, Walmart Canada

Our new distribution centre is going to be a world-class facility, which will help us grow and make our business better and simpler for our customers,” said Horacio Barbeito, President and CEO, Walmart Canada. “These are challenging times for everyone, but we are investing for growth because we believe in Ontario and Canada’s future and are proud to do business in this great country.”

“We are honoured to work with Walmart Canada to build a next-generation distribution centre that will set a new industry standard,” said Angelo De Gasperis, Founder and Principal, Condor Properties. “This project is a big undertaking, but also a shining example of teamwork, commitment and a solution-driven approach. We are excited about the opportunities this distribution centre will bring to the community and we wish to acknowledge the efforts of the City of Vaughan, the Regional Municipality of York and the Province of Ontario for their support in making our shared vision a reality.”

“I want to thank companies like Walmart who are doing their part to keep their doors open, their shelves stocked and their employees and customers safe during these unprecedented times,” said Doug Ford, Premier of Ontario. “As our province charts a path to recovery, we welcome significant investments like the one Walmart is making in Vaughan, which will create more jobs, get more people back to work, and help our economy recover and grow again.”

“I want to express my warmest and sincerest gratitude to Walmart Canada for choosing to build its new distribution centre here in Vaughan,” said Vaughan Mayor Maurizio Bevilacqua. “This facility represents an important investment in our city’s future and will bring innovation and jobs to our growing community. Condor Properties continues to play a significant and meaningful role in the development of our city. Despite the universal challenges presented by COVID-19, Vaughan’s local economy remains competitive, strong and resilient. Key economic development projects like this will ensure continued sustainable economic growth.”

“As the third-largest business community in Ontario, York Region is proud to be a top destination of choice for growth and investment,” said York Region Chairman and CEO Wayne Emmerson. “Located in the heart of one of York Region’s four urban centres, Walmart has made a great choice for its business, its employees and their families.”

Protect yourself against fraud

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The Organic Trade Association begins organic fraud task force

Know how to recognize a scam claiming to be from Service Canada or 1 800 O-Canada

There are many sophisticated frauds and scams in Canada – with new ones invented daily. Many frauds and scams attempt to mimic real federal government services to gain access to your personal and financial information.

You should be vigilant when any person claiming to be a Service Canada or 1 800 O-Canada employee contacts you in a way that you are usually not contacted by the federal government. This could include:

  • requests for personal information (such as a Social Insurance Number, credit card number, bank account number or passport number) by telephone, email or text, or
  • notifications (text or email) or calls that attempt to complete a financial transaction (such as messages requesting to click on hyperlinks to deposit benefits or to pay taxes)

These emails, text messages, letters and calls (including recorded messages) may be fraudulent.

1-800-O-Canada is a general information service and does not usually make unsolicited attempts to contact Canadians. In very rare cases, Service Canada may unexpectedly contact you in the course of delivering the Government of Canada services.

When in doubt, to verify the identity of the caller as a Service Canada employee, please hang up and contact 1-800 O-Canada (1-800-622-6232) directly.

Service Canada and 1 800 O-Canada only send information you have requested and only send notifications through services to which you have signed up.

Canada Emergency Response Benefit scams

The Government of Canada will not reach out by text or email to ask you to apply for the Canada Emergency Response Benefit (CERB). Nor will the Government notify you by text or email that you have received a CERB payment.

There are only 2 ways to apply for the CERB:

When in doubt, contact 1 800 O-Canada (1-800-622-6232) and ask them to verify the validity of any communication you have received (including government websites).

How to protect yourself from identity theft

  • Caller ID is a useful feature, but criminals can alter the information it displays. Never use only the displayed information to confirm the identity of the caller, whether it be an individual, a company or a government entity.
  • Be suspicious if an individual ever asks you to pay taxes or other fees via an email, a call or text message.
  • Keep your access codes, user ID, passwords and PINs secret.
  • Keep your address current with all government departments and agencies.
  • Before supporting any charity, use the CRA website to find out if the charity is registered. You should also obtain information on the way it does business.
  • Be careful before you click on links in any email you receive. Some criminals may be using a technique known as phishing to steal your personal information when you click on the link.
  • Protect your Social Insurance Number. Do not use it as a piece of ID. Never reveal it to anyone unless you are certain the person asking for it is legally entitled to that information.
  • Pay attention to your billing cycle and ask about any missing account statements or suspicious transactions.
  • Shred unwanted documents or store them in a secure place. Make sure that documents with your name and SIN are secure.
  • Immediately report lost or stolen credit or debit cards.
  • Carry only the ID you need.
  • Do not write down any passwords or carry them with you.
  • Ask a trusted neighbour to pick up your mail when you are away or ask the post office to place a hold on delivery.

If you think you have been a victim of fraud

You should report deceptive telemarketing to the Canadian Anti-Fraud Centre online or by calling 1‑888-495-8501.

If you suspect you may be the victim of fraud, contact your local police service.

Report the theft of your Social Insurance Number (SIN) by contacting Service Canada at 1-866-274-6627. For more information, see the Social Insurance Number page.

Report a problem or mistake on this page

Shoppers Drug Mart™ Company pilots first managed medical clinic in Toronto

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Former Shoppers Drug Mart CEO

Located at Lawrence Ave. and Dufferin St., this new clinic is the first of three expected to open over the next year in the Greater Toronto Area.  Hosting a suite of family medicine services, the clinic aims to make healthcare more accessible for patients with extended operating hours and increased technology, such as online appointment booking and virtual care options through Medeo® solutions and electronic health records via the AccuroEMR® platform.

“We know Canadians want and need more from their primary care.  The world changed quickly and dramatically this year, highlighting the need for more accessible healthcare options for patients – whether that means extended hours and more convenient locations for in-person services, or virtual care services for all patients including those who don’t currently have access to a family physician,” says Jeff Leger, President, Shoppers Drug Mart.  “The Health Clinic by Shoppers combines convenience and technology in a way that is increasingly relevant to Canadians looking for health and wellness support.”

As Shoppers Drug Mart expands its range of healthcare services, the company assembled a team of individuals with extensive experience in health clinic operations and management and established a Physician Advisory Board to support the design and implementation of the new health clinic model.

“The COVID 19 pandemic has had a substantial impact on both the way Canadians access health care and on how physicians deliver primary care to their patients,” says Dr. Barry McLellan of the Health Clinic by Shoppers Physician Advisory Board. “Through an enhanced experience of the consistent quality of care, convenient hours, technology-enabled and virtual care services all delivered in a modern clinic space, the Health Clinic by Shoppers is uniquely positioned to provide high-quality, patient-centred healthcare to Canadians.”

Metro sales up more than 10% as Canadians eat at home; profit rises to $263.5M

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Metro Inc. expects to continue to benefit from COVID-19 thanks to strong sales and decreasing coronavirus-related costs as the grocer recently ended its temporary wage bump for employees who worked through the early days of the pandemic.

The grocery retailer’s same-store sales, a key retail metric, for the first four weeks of its current quarter were up about 10 percent at food stores. In its pharmacies, front-door same-store sales were up more than six percent.

“Those are healthy numbers,” said CEO Eric La Fleche during a conference call with analysts Wednesday after the company reported its third-quarter financial results.

Same-store sales for the completed third quarter were up 15.6 percent at food stores and down 2.5 percent in front-door sales at pharmacies.

Meanwhile, additional costs related to operating during COVID-19 started to fall.

The company spent an additional $107 million in COVID-19 related expenses during the three months ended July 4. About half of that came from a temporary wage increase and bonus for its essential workers that has since ended, while the remainder was spent on things such as cleaning, signage and personal protection equipment.

Metro, along with competitors Loblaw Companies Ltd. and Sobeys Inc., announced in June their temporary wage increases would end June 13. Metro was paying workers a $2 hourly premium starting March 8. It offered full-time employees an additional $200 bonus and part-time workers $100 bonus when the extra pay program ended.

The major grocers’ decision to stop paying their workers simultaneously faced criticism and executives from each company were called before the House of Commons standing committee on industry, science and technology in July. La Fleche and his colleagues said each made their move independently.

“If you assume that half (of the $107 million) is the temporary wage increase, you can assume that half is remaining,” said chief financial officer Francois Thibault.

That remaining half is about $13 million every four weeks, he said. However, since some expenses are now behind the company, such as purchasing protective shields and donations, he expects that figure to be around $10 million to $12 million every four weeks going forward.

The Montreal-based company reported a $263.5-million profit in its latest quarter, up from $222.4 million a year ago, with sales rising more than 10 percent as more Canadians cooked at home due to the pandemic.

The profit amounted to $1.04 per share for the 16-week period, up from 86 cents per share a year ago.

Sales totalled $5.84 billion, up from $5.23 billion.

On an adjusted basis, Metro earned $1.08 per share for what was the company’s third quarter, up from an adjusted profit of 90 cents per share a year ago.

Analysts on average had expected an adjusted profit of $1.07 per share, according to financial markets data firm Refinitiv.

In its outlook, Metro said it was impossible to predict how long the pandemic will continue or what it would mean for long-term shopping patterns.

Aleksandra Sagan, The Canadian Press

Trial results validate Botaneco’s Canola Protein Concentrate as a highly effective aquaculture feed protein ingredient.

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Protein-rich Soy Food Leads to Lower Cholesterol

As part of a co-invested project announced last year, Botaneco has completed its key trials in the development of its new plant-based protein ingredient for aquaculture feed.

The new ingredient uses canola protein, a large-scale, sustainable and nutritious choice for the global aquaculture sector. Tested at the Centre for Aquaculture Technologies in Prince Edward Island, the canola-based ingredient has a 75 percent protein content and showed excellent feed acceptance, salmon growth and weight gain. The product tested as one of the most effective plant-based proteins for aquaculture.

The test results are a positive step forward in Canada’s plant-protein ecosystem. Botaneco’s ingredient was developed as part of a co-investment project announced by Protein Industries Canada in June 2019. Along with Corteva Agrisciences Canada and Rowland Farms, Botaneco is commercializing novel processing technology that will be used to develop new value-added plant-based ingredients for the food, feed and personal care markets.

“The success of Botaneco’s canola-based ingredient for aquaculture feed is representative of the potential of this project as a whole,” Protein Industries Canada CEO Bill Greuel said. “The company has found an innovative, effective use for an abundant Canadian-sourced plant protein—use that will both improve the global aquaculture industry and expand Canada’s plant-protein sector.”

As a growing industry needing an additional 2.7 million MT of protein ($3.1 Billion by 2025), the aquaculture sector requires new sources of protein to incorporate into feed rations. Canola’s high protein and nutrient levels fill that gap, but the commodity hasn’t been used as an aquaculture feed ingredient due to processing methods. Botaneco’s aqueous-based process addresses this challenge, opening a new, high-value market for Canadian canola.

“Successful completion of this growth trial is one of the key validation points we have now achieved, which is in addition to the advantage we have on cost, scale, sustainability and intellectual property. Our proprietary oilseed manufacturing platform represents a generational opportunity to transform how the world processes oilseeds, creating access to new world markets,” President and CEO of Botaneco James Szarko said. “This milestone is a key step in advancing Botaneco toward commercialization.”

Testing of the canola protein ingredient began in 2019 with digestibility and growth trials. Salmon responded exceptionally well, showing high feed intake with full consumption and normal behaviour at all test levels.

“Salmon aquaculture is a global growth industry and one of its important needs is additional sources of feed protein,” Chief Operating Officer of Botaneco David Dzisiak said. “Canola brings a large scale and has the right nutritional profile for salmon, but could not be used due to the way it has been processed. The results of this trial show that based on fish growth, feed conversion and intake, Botaneco’s canola protein is a nutritious alternative for salmon. It is possibly the most nutritionally advanced canola protein concentrate ever developed.”

The project is a 50-50 investment between Protein Industries Canada and partners Botaneco, Corteva Agrisciences Canada and Rowland Farms. Botaneco anticipates the next steps in commercializing the ingredient to begin soon.

Botaneco® Inc. is an innovative, solutions-focused natural ingredient and product manufacturer with novel plant-based separation and purification technology for food, feed and personal care. From their head office and production facility in Calgary, Alta., the company reach extends from safflower, hemp, sunflower and canola fields to research and testing labs, into leading health and wellness brands the world over.

Protein Industries Canada is an industry-led, not-for-profit organization headquartered in Regina, Sask., and was created to position Canada as a global source of high-quality plant protein and plant-based co-products.

SOURCE Protein Industries Canada

GNC files for bankruptcy and could close between 800 to 1,200 stores

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The retailer has struggled for years to increase sales as it tried to pay down more than $900 million in debt, and deal with the pandemic which forced it to shutter about 40% of its stores.

The company reported a $200 million loss during the first quarter of this year, and in June of this year, it warned that some of its temporary store closures could become permanent.

As interesting it might sounds, the filing for protection came days after GNC paid nearly $4 million in cash bonuses to top executives, including $2.2 million for CEO Kenneth Martindale. Four other executives, including the chief financial officer and chief human resource officer, received a combined $1.7 million in bonuses, according to company documents filed Wednesday with the Securities and Exchange Commission.

The bonuses were paid June 18, five days before the bankruptcy filing. Executives will have to pay back 25% of their after-tax bonuses if the company does not emerge from bankruptcy within a year, according to the filing.

The chain, founded in 1935 in Pittsburgh, is the sixth major U.S. retailer to fill during the pandemic, which has already led to thousands of permanent store closures and billions in lost sales across the industry.

GNC said it had both assets and liabilities between $1 billion and $10 billion. Annual revenue fell 12% last year to $2.07 billion. GNC has 5,200 U.S. stores and 1,600 locations inside Rite Aid pharmacies.

For years, GNC was the country’s go-to retailer for vitamins, protein powders and nutritional supplements. But by 2015, analysts said it was rapidly losing market share to chains such as Walmart, Target, CVS and Costco that moved quickly into the company’s health and wellness niche.

The rise of e-commerce also chipped away at GNC’s dominance as shoppers turned to Amazon and other discount websites for health and wellness products.

There were other missteps, too. The retailer, which was “best known for its muscle-building formulations” was slow to pivot to natural health, nutrition and wellness products popular among baby boomers, according to David Silverman, a senior director at Fitch Ratings.

Many GNC stores are located in second- and third-tier malls, where traffic has dwindled for years. By 2016, sales and profits had begun to decline. The company was also aggressively buying back shares of its stock with large swaths of borrowed money, which left it deeply indebted at the same time that profits fell off a cliff. That debt casts a shadow over the company’s finances.

Profits, which totalled $219 million in 2015, swung to a $286 million loss a year later. More recently, GNC was facing a $160 million in debt payment due in August, and another $450 million due next March.

”There are typically two reasons for bankruptcy filings – you either run out of cash or you’re unable to meet upcoming debt obligations, and this was the latter,” said Silverman, who downgraded the company’s credit rating in March. “

GNC had liquidity, it was able to manage the COVID crisis fairly well, but it was facing significant [debt] maturities that it was unable to meet.”Shares of the company’s stock tumbled nearly 25% on Wednesday to close at 61 cents per share, down from a peak of $60 in 2013. Shares are down nearly 80% this year.

GNC will continue operating, but it will become a smaller company. It plans to close up to 20% of its 5,800 retail stores, which amounts to as many as 1,200 locations across the United States. GNC also sells its products in an additional 1,200 Rite Aid (RAD) stores.