The company is recalling specific batches of its Vegan Protein Powder French Vanilla Wafer Sundae flavour because it contains trace amounts of undeclared milk due to an external manufacturing production error. People who have an allergy or severe sensitivity to milk run the risk of serious or life-threatening allergic reactions if they consume these products.
The affected products were only sold in the USA, in retail and online. This issue is isolated to two batches of Natreve Vegan Protein Powder French Vanilla Wafer Sundae flavour with the following lot codes:
• Lot# 46359, Best Before Date: 2/2025
10 servings, 13.1oz (371g), UPC 628831120003
• Lot# 46360, Best Before Date: 2/2025
18 servings, 1.47lbs/23.53oz (667g), UPC 628831110073
10 servings, 13.1oz (371g), UPC 628831120003
The impacted products are stored in 13 oz (10 servings) and 1.47lb (18 servings) white tubs and lot codes can be found at the bottom of each tub.
The issue was identified as a result of one illness having been reported to date. An investigation was conducted by the contract manufacturer indicating the problem was caused by a production process error for these two impacted lots. No Canadian products nor other products or lots within the U.S. Natreve product offerings are impacted by this voluntary recall.
A whey-derived flavouring ingredient was inadvertently used in the blend for Natreve Vegan Protein Powder French Vanilla Wafer Sundae flavour, leading to trace amounts of whey being found in the above batches. Whey is derived from milk and may trigger an allergy, posing a potential risk to people with milk allergies.
Consumers who purchased Natreve Vegan Protein Powder French Vanilla Wafer Sundae flavour, with Lot Code 46359 or 46360 should discard this product if they are allergic or highly sensitive to dairy. Refunds are available and will be provided at the point of sale through validation of lot codes on affected tubs by bringing them in-store. Those who purchased through www.natreve.com can also email quality@natreve.com to request a refund. Consumers with questions may contact the company at quality@natreve.com or send a direct message to @natrevewellness on Instagram.
